Artificial Intelligence

GIVING VOICE TO BRANDS

In YIO we want to give voice and personality to brands. Thanks to the application of artificial intelligence and big data we create totally innovative conversational experiences. Our customers will be able to offer their consumers new shopping experiences, inquiries management, provision of services and all kinds of personalized assistance 24/7. In addition, thanks to data analytics, we can create predictive models so that brands can improve on key tasks such as strategic decision making, increase productivity, improve and optimize customer service and also increase conversion to be more profitable.

Speech Recognition

3D Virtual Assistant

Voicebot Or Chatbot

Artificial Intelligence

Artificial Intelligence for brands and businesses

LET’S TALK ABOUT YOUR PROJECTS

PLATFORMS

We develop Skills for Alexa Amazon and IBM Watson, and Actions for Google Assistant. Applications for Android, iOS or Windows. And assistants for messaging platforms such as Facebook Messenger, Whatsapp or Telegram. We connect with your customers based on their habits and adapting to their communication channels in the most personalized way possible.

Operative Systems

Adnroid

99%

iOS

99%

Windows

99%

Intelliegent Asistants

Google Assistant Actions

99%

Alexa Amazon Skills

99%

Watson IBM Skills

99%

Messaging

Facebook Messenger

99%

how

solutions

SOLUTIONS AIMED AT

Companies and businesses of any sector. Customer service, e-commerce, malls, retail, among others.

E-COMMERCE / RETAIL / MALLS

Boost your e-commerce with a Artificial Intelligence / personal shopper able to help your customers with requests. Create a new sales channel through conversational commerce by selecting the right products for each customer.

CUSTOMER SUPPORT

Increase the efficiency of communication with your customers. The virtual assistant will solve most of the first level doubts at the moment, reducing the waiting time between users and improving the quality of service and customer satisfaction.

ADVERTISING & EVENTS

Virtual assistants are an excellent tool to capture quality leads in any type of event, or BTL advertising action, with personalized, automated and real-time treatment. It reaches users in an interactive, intuitive and functional way through experiential and emotional marketing.

WHAT CAN A SMART VIRTUAL ASSISTANT GIVE YOU?

WE ARE IN CHARGE OF THE GDPR
Our legal team, experts in digital law, will take care of compliance with the regulations on data protection law to facilitate the incorporation of our technologies and care for and respect user information through a transparent policy .

MUCH MORE THAN A CHATBOT OR VOICEBOT!
We create intelligent virtual assistants to improve the customer experience and optimize the resources of companies and brands.
Boost the creativity of your team by freeing them from boring and repetitive tasks!

SALES INCREASE AND USER IDENTIFICATION AND SEGMENTATION
The conversational commerce is able to increase sales by more than 30%. Discover the potential of a new sales channel capable of collecting the preferences and purchase intentions of your customers.

RESOURCE OPTIMIZATION
Reduce human effort. The virtual assistant is able to handle approximately 60% of the requests, in addition, you will learn from the data collected during your conversations.

INCREASE THE OPPORTUNITIES
Understand the client’s intentions. The virtual assistant is able to identify the needs of the client and can select the appropriate “human” agent (sales, support…) to complete the process in case the client cannot perform the task.

PROMOTE OFFERS AND PROMOTIONS
The assistant can make recommendations and offers according to the profile of each client.

PROMOTE CONSTANT COMMUNICATION
Keep updated information on news, offers, events, etc. and increase subscriptions to events, clubs and releases.

INCREASE USER EXPERIENCE
Facilitate the search for information with filters according to purchase categories.

solutions

portfolio
ARTIFICIAL INTELLIGENCE PROJECTS
Case studies and developed projects integrating artificial intelligence, virtual assistants and new technologies.

AR AI VOICEBOT
Intelligent Virtual Assistant

TOURIST INTELLIGENT ASSISTANT ROBOT
Intelligent Virtual Assistant

VOICEBOT AI CAIXABANK EVENT
Intelligent Virtual Assistant

ALTAMIRA’S SIMA VIRTUAL ASSISTANT
Intelligent Virtual Assistant

WEB VIRTUAL ASSISTANT FOR SOLIA
Intelligent Virtual Assistant
portfolio

about
THE EXPERIENCE SUPPORT US
YIO Virtual Assistant & Artificial Intelligence is a project led by the technology and innovation agency Globalzepp, which since its inception in 2007, has been part of the evolution in new technologies, creating projects innovating in various fields, among which artificial intelligence and virtual assistants. Thanks to a team of professionals composed of creatives, engineers, data scientists, machine learning and programmatic experts, our goal is to lead the market of artificial intelligence applied to various fields.

FORECASTS

“By 2020, 25% of support and customer service operations will integrate virtual assistance technology in all participation channels, compared with less than 2% in 2017”

Gartner Research
RESEARCH AND CONSULTING
“Virtual assistants are already running as the technological revolution that definitely changes our relationship with phones over the next ten years”

Adam Cheyer
SIRI CO-FOUNDER
“Our last Adobe report showed that 47% of consumers use voice to conduct general product research; 43% create shopping lists; 32% do price comparison. Like with mobile, the challenge moving forward will be for retailers to create a connected experience across channels”

Heidi Besik
GROUP PRODUCT MARKETING MANAGER FOR ADOBE ANALYTICS
In front of chatbots, preprogram interfaces that communicate through text phrases, intelligent virtual assistants employ dynamic dialogues, capable of understanding the intention of customers, regardless of the order in which the data is provided. “I prefer to call them personal assistants instead of virtual ones, since the difference compared to other types of virtual tools is that they establish a very direct relationship with the person. It is no longer an automatic task. The new assistants, thanks to Artificial Intelligence (AI), will tend to look more and more like people, to have normal conversations from a context analysis ”

Pablo Medrano
CEO CASUAL ROBOTS
about

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